As firms develop and attract talent in the coming years, employee engagement has elevated to a critical performance factor for successful law firms in 2021. Employee engagement helps you measure and manage employees’ perspectives on the crucial elements of your workplace. Gallup defines an engaged employee as someone highly involved in and enthusiastic about their work and their workplace. 

Firm Engagement in 2021

As leaders, we create the conditions in which employees offer more of their capability and potential. Engaged employees feel connected, appreciated, and inspired by firm leaders. They are less likely to leave your firm, giving you a competitive advantage.

Practical Tips for Firm Engagement

  • Develop your leaders
  • Prioritize professional development, health, and well being
  • Communicate
  • Encourage your leaders to show appreciation 
  • Make time for connections

What Can You Do Today to Improve Firm Engagement? 

How do we know how to improve? We measure. Start small. Make the first group of changes you make quiet. Make small changes that impact your team, and you can grow from there. The critical thing to remember is to start somewhere.

Recommended reading and resources on employee engagement include What is Employee Engagement, How Does Your Leadership Style Affect Engagement, Eight Engagement Statistics , Five Ways to Improve Engagement, and Gallup Q12 Employee Engagement Survey.

Debbie Foster
Partner, Affinity Consulting Group

Debbie Foster is a nationally recognized thought leader on people, efficiency and innovation in professional legal organizations. Her 20+ years of experience, combined with a mix of strategic management and strong leadership skills, has enabled Debbie to develop a unique ability to work with law firms and legal departments to help them navigate the ever-changing legal services delivery landscape. Debbie consults with firms across the country helping them solve their most challenging issues. She is very active in the Association of Legal Administrators, the Law Practice Division of the American Bar Association, and was the Chair of ABA TECHSHOW 2010 and 2018