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It has been said, in nearly every way possible, that 2020 was a brutally tough year. While the year definitely presented many challenges, there were also many learning opportunities.
In a year of many changes, we examine which ones will have staying power. All of us have been touched personally and professionally by COVID-19. As the world passes the one-year mark of when everything we knew shifted, legal organizations are grappling with an unprecedented mix of challenges as they strive for profitability while protecting the health of employees and clients.
While we’ve all been looking forward to 2021 since March, most law firms and corporations are only now in full planning mode — albeit maybe not quite the planning they were expecting.
As we continue to find ourselves working outside of our usual offices, many law firms are finding that they need a digital mailroom, not an ad hoc scan-to-email workaround. That was a mere triage solution at the onset of the COVID-19 crisis. Attorneys and staff working from home require reliable, secure delivery of inbound daily postal and overnight mail arriving at the main office. And they need on-call access to paper records back in the main office file rooms. A productive, secure digital mailroom operation is the most practical solution.
Work-from-home (WFH) is here to stay. COVID-19 accelerated the transition to remote working and has left many firms struggling to manage the ripple effects of cybersecurity and compliance.
Now more than ever, employee satisfaction is critical. Organizations managing remote work environments often face challenges they never anticipated. This is true for large and small law firms, corporations and other businesses — whether their work-from-home situation is temporary or the new normal.
Ever since lawyers have roamed the earth, there have been well-organized and highly attentive legal secretaries sitting directly outside their office doors. Each secretary was specifically assigned to support the lawyer in serving clients and performing administrative tasks. That is, until now. Both the law firm and this support model have changed.
As millions of people use Zoom for working and socializing from home, concerns have arisen about best practices for securing video meetings. Hackers and other nefarious actors were quick to adopt “Zoombombing” of meetings, classrooms and worship services, and the platform was forced to release an update to prevent the theft of credentials during meetings.